Double the recognition: Masons wins Feefo's highest honours x 2
Tue 27 Jan 2026
We've got some brilliant news to share at the end of our 175th year Masons has been awarded the Feefo Exceptional Service Award 2026 in addition to securing the Platinum Trusted Service Award for the third year running.
One of just 30 companies UK-wide
Steve Powell, Chief Operating Officer at Feefo, got in touch personally to pass on his congratulations. "This is not just another badge," he wrote. "This is the pinnacle of our awards programme. We work with thousands of brands, but this year, only 30 companies have met the criteria for this specific award."
He went on to explain what sets it apart: "Because our awards are based entirely on verified reviews, this isn't an accolade you bought, it is one you earned, purely through the hard work and dedication your team shows every single day."
That's what makes this so meaningful. No application form to fill in, no panel to impress, no shortlist to reach. The Exceptional Service Award is based purely on verified reviews from real customers who've used our services.
A record year for reviews
This recognition follows our biggest ever year for independent verified reviews. Customers across Sales, Lettings and Property Management, along with other key areas of the business have shared their experiences, and the response has been overwhelmingly positive with 5 stars in abundance.
Genuine reflections from people who've sold homes with us, found rental properties through us, or trusted us to manage their property portfolios The reviews show we're delivering for our clients at every level.
175 years in the making
Simon Williams, Managing Director at Masons, puts the achievement in to perspective: "I'm immensely proud that we've achieved this recognition following our 175th year. It shows that reputations aren't won overnight. We've spent decades handling property for clients, building teams through apprenticeships right through to management level. That consistency matters. Our people have deep knowledge of the Lincolnshire property market, and they're tenacious in driving the sales funnel to help achieve the best results for our clients. These awards reflect all of that experience and commitment."
Three years at Platinum level in addition to our recent Gold at The British Property Awards shows the result of sustained effort, day after day, from teams that know the business inside out and are perfectly placed to help vendors, landlords and our rural community achieve the best returns with exceptional service.
The award-winning teams
Every member of staff at Masons has contributed to these accolades from our customer facing Estate Agency Sales and Lettings & Management teams to the dedicated admin staff behind the scenes, everyone plays their part. As a business, we have supported apprenticeships for a decade, and continue to do so, as we’re building on firm foundations with an unrivalled reputation for quality and excellence for almost two centuries.
Thanks to Masons clients for their testimonials
Finally, we are extremely grateful to our customers who gave their time to review their experiences. Your feedback has helped us achieve this accolade but more importantly your contribution continues to tell us what matters to you and where to keep our focus.
As we move into 2026, with challenges from the economy, and the Renters’ Rights Act coming into effect by May, it is more important than ever to choose an experienced and successful agent. One to provide the kind of service that earns your trust, delivers results, and is rated one of the top 30 exceptional service providers in the country by Feefo.
Thinking of selling or renting your property in 2026? Please call us on 01507 350500
Option 1 for Sales (including 28-day Modern Property Auctions)
Option 2 for Lettings & Property Management
Option 3 for Masons Rural (Land, Farms, Auctions).
To learn more about Feefo's Trusted Service Awards programme, visit business.feefo.com/company/trusted-service-awards